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Debt Recovery: See Results, Not Hear Excuses (We Can Help)

A survey conducted of 1000 CEO’s and Directors of small to medium sized businesses across the UK by digital banking platform Tide, confirmed they are chasing a combined total of more than £50bn in late payments.

It is well known for clients who owe you money to want to try and delay payment; however, reaching the payment due date and not seeing any forthcoming payment can be frustrating for you as an individual and a business. As a starting point for you, we have put together some of the most common excuses for not paying invoices on time, along with some tips on how you can address them.

“We haven’t received your invoice”
There is nothing worse for you than calling your client for fulfilment of an invoice and hearing the words “I haven’t received your invoice”. It is always worth telephoning a company once an invoice has been issued, and following up with an email, to check they have received it as opposed to waiting until the invoice is overdue and then needing to take the time to chase payment.

“I never agreed to this”
Never begin work without a contract! A copy of good Terms & Conditions protects you, the business’ needs, and your livelihood. Having a copy signed by the customer is paramount if your business ends in dispute, as it shows exactly what they did agree to.

“Payment is on the way”
Always request evidence of the payment such as the method of payment, and, if paid by cheque, request the cheque number, amount, date of cheque, and the date it cleared the bank.
Bacs: always request the date of payment, amount, and evidence this has left their account, such as a screenshot of the deposit being made.

“I can’t pay until I’ve been paid”
It is important to be firm that you still expect to be paid as per your Terms & Conditions unless you are willing to agree an extension and/or agreement over a set time; you will need to consider escalating this case to our specialist team.

“I'm not paying, there's a dispute”
If a genuine dispute is highlighted but has not yet been raised already, request details to formally address your client’s concerns within your company’s complaints processes, however, make it clear once you deliver your outcome you expect your invoice to be paid in full.

“The person responsible for paying invoices is out the office.”
Firstly, confirm when this person is due back in the office and then continue chasing them on this date. If they are on holiday for the next two weeks or on sick leave for an extended period and unsure of when they will return, then companies will have an authorised person to make payments in their absence. Find out who this authorised person is to process the payment on their behalf as soon as you can.

If you are finding that you are spending more time chasing late payments than you are on building your business, then contact our team of experts to see how we can help you!

Reference Sources:

I had the mis fortune to need Legal advice over an employment issue right at the start of the Covid 19 outbreak/lock down period. I had previously heard of JJL though an event that they run annually so thought why not give them a go. The service I received was excellent the whole team were attentive and explained all of the legal details in plain English. Within a week or so my issue was resolved successfully which given the current state of the country I was super impressed with. I would have no hesitation in recommending their services to anyone in need of legal advice.

I have been working with Joseph James Law for over a year now and have found each member of the team I have worked with highly knowledgeable and extremely professional. I have worked with Katarzyna for the most part and she has been very supportive, the communication between us has always been clear and timely especially when dealing with some highly sensitive issues.

ML Group

Thank you for your friendly & professional service. You have been instrumental in keeping our mind at peace with employment matters, helping us with comprehensive employment handbook as well as best practices. We value your guidance on case-2-case basis and trust you as you have our interests at heart.

Thank you for your help in this matter as I have no doubt we would not have managed it on our own.

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John F

My family and I were in need of professional legal advice regarding our late mother, Andrew Settle of JJL was professional, courteous and extremely understanding , which at the time was extremely helpful.

Trevor Price

As a relatively new commercial client of JJL solicitors we have been delighted by the results that they have achieved in a short space of time. They made the set up and process of transferring our debt recovery clients simple, straightforward and hassle free.

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Fantastic service, I would highly recommend and would definitely use again if needed. Friendly staff, very fast response to any queries via email or phone and great advice and support was given throughout the process. Help was provided every step of the way. Nothing was too much trouble. I got the ...

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