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Meet The Team

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James Austen

Debt Recovery Team Manager

James joined Joseph James Law 3 years ago and immediately knew it was a company that has CORE values and aspirations to succeed.

James came from a management background and since 2018 has been heading the Firm’s Debt Recovery Department, managing an ever-growing team and thousands of cases over different clients.

James is ambitious to succeed and has a client focused manner that ensures clients receive the best experience whilst also forming lasting relationships.

Andy Beckett

Flights Team Manager

Andy joined the myflightdelayed team in 2017 specialising in underwriting flight claims and developing the systems and processes supporting the business. He has spent 42 years in the aviation sector bringing to the team a wealth of knowledge on Airlines, flight scheduling and operating requirements. He is also a qualified project manager to Prince 2 standard and has worked both in the Public and Private sector.

Andy really enjoys being part of the Joseph James Law ‘Family’ and is passionate about getting a fair result for our clients.

Debbie Harris

Operations & HR Manager

Debbie Joined the firm in 2017 as a Team Leader. She has since progressed to Operations Manager where she oversees numerous departments within the firm.

As Operations manager Debbie is responsible for running the firm’s busy call centre based in the Stockton office. Debbie is responsible for 3 managers who head up various departments and is also the point of contact for the external IT department. Debbie reports directly to the Managing Partner.

Debbie is currently studying a Level 5 Management qualification via Datalaw to develop her knowledge and skills.

Outside of work Debbie is an animal lover who also enjoys reading and socialising.

Lester Kitching

Project Manager

Lester initially joined Joseph James Law in 2017 as a Paralegal starting a new department within our Flight Compensation team.

Lester demonstrated his creativity, innovation and problem-solving to quickly build our systems to maximise efficiency. As a result, the department grew and Lester successfully managed four members of staff, whilst helping the company to reach record revenue for the Flight Compensation service.

In addition to the system improvements, Lester played a key role in the marketing communications with existing clients, creating, and implementing workflows, and as a liaison for the various Ombudsman schemes that we worked with. Finally, Lester built a variety of key reports which were used to track business performance and contributed to the strategic direction of our Flight Compensation service.

Due to this success, Lester moved into a Project Management role assisting with a variety of challenging and complex projects to help other services that Joseph James Law provide such as Debt Recovery and PPI claims. In 2019, Lester completed a Prince2 Foundation and Practitioner Project Management course.

More recently, Lester has been given responsibility to develop a brand-new tax refund service which has generated a new revenue source for the firm. In addition to designing and implementing all the workflows and reports within our system, Lester has trained various member of staff as well as acting as a point of contact for our referral companies, and HMRC.

Hannah Metcalfe

Plevin Admin Team Manager

Hannah has 5 years’ experience within the business, she first started working for the Firm within the Flight Litigation Department. Hannah initially took on the role of a Mentor, where she was able to develop staff to their full potential along with undertaking regular coaching sessions.

As the business expanded, Hannah was promoted to Team Leader within the Plevin Department. Hannah has managed her team whilst still developing her staff and has successfully created a professional and effective Plevin Team. Hannah is also currently completing a qualification in Team Leading to maximise her full potential and also received Employee of the year in 2019.

Hannah Pearson

Plevin Systems Manager

Hannah joined the Myflightdelayed team in 2017 as a legal administrator. Due to the expansion of the business Hannah moved to the Plevin Department firstly as Deputy Plevin Team manager and is now in the process of transitioning into a new role developing processes and workflows which she is very interested in and liaising with JJL referrers.

Hannah says working for Joseph James Law and seeing the company grow over the last few years due to everyone’s hard work has been very rewarding.

Sarah Shotton

Head of Financial Services Litigation

Sarah qualified as a Solicitor in 2006 and has over 15 years’ experience in Litigation.

Sarah has practised in several Nationwide Legal 500 and Chambers ranked firms initially specialising in Criminal and Regulatory matters before diversifying into Dispute Resolution and Consumer Credit Litigation.

Sarah joined Joseph James Law in 2019 to spearhead the Financial Mis-selling / Consumer Credit Litigation Department dealing with volume ‘Unfair Commission Cases’. Sarah brings a wealth of experience to the team which regularly recover thousands of pounds for clients who have been mis-sold various products and services.

Katarzyna Uzar


Katarzyna is a senior solicitor at JJL who trained at a top 100 law firm in London, qualifying in 2008, and specialising in commercial litigation. She worked as a solicitor in London until 2015, when she then started a family and moved to Milton Keynes. Katarzyna has been with JJL since 2017 and manages JJL’s commercial, general litigation and debt recovery departments.

She is able to cut through legal jargon and break down complex legal issues; explaining them to clients in a manner that is easily understood. Her attention to detail and determination to succeed are driving forces behind the departments that she manages.

Katarzyna always works closely with her clients, and client care features highly on Katarzyna’s list of priorities.

In her spare time Katarzyna enjoys following Derby County Football Club, gardening and increasing her sourdough baking portfolio.

Matthew Watson

I.T. Manager

Before joining Joseph James Law, Matthew worked in a range of Customer Advisor roles, but he always knew a job in IT was what he really wanted. Matthew had studied IT at college but never really had the opportunity to apply it, other than on personal projects at home. Upon Joining Joseph James Law a few years ago, initially as a Claim Administrator, Matthew’s passion and knowledge for IT was quickly recognised and Matthew soon progressed into a Workflow and Development role.

Over that time, Matthew managed to learn, develop and work on some large development projects predominantly with the Proclaim platform. In addition to the development work he has worked closely with some of our clients and third parties to ensure a seamless process for referral of cases and integration with our systems with varied processes dependant on individual client/third party’s needs.

I had the mis fortune to need Legal advice over an employment issue right at the start of the Covid 19 outbreak/lock down period. I had previously heard of JJL though an event that they run annually so thought why not give them a go. The service I received was excellent the whole team were attentive and explained all of the legal details in plain English. Within a week or so my issue was resolved successfully which given the current state of the country I was super impressed with. I would have no hesitation in recommending their services to anyone in need of legal advice.

I have been working with Joseph James Law for over a year now and have found each member of the team I have worked with highly knowledgeable and extremely professional. I have worked with Katarzyna for the most part and she has been very supportive, the communication between us has always been clear and timely especially when dealing with some highly sensitive issues.

ML Group

Thank you for your friendly & professional service. You have been instrumental in keeping our mind at peace with employment matters, helping us with comprehensive employment handbook as well as best practices. We value your guidance on case-2-case basis and trust you as you have our interests at heart.

Thank you for your help in this matter as I have no doubt we would not have managed it on our own.

Mrs C Steventon

Thank you so much to JJL for helping me through a really tough time with my employer. Without their time and legal expertise I am not sure what I would have done. They made calculated and rational decisions that assisted me get the best possible outcome.

Mrs H

Andrew and his Employment team made themselves available during times most people would consider after hours and the patience they had along with the time they took to explain the details of the case were truly above and beyond what was expected. Andrew did everything in his power to ensure the pro...

John F

My family and I were in need of professional legal advice regarding our late mother, Andrew Settle of JJL was professional, courteous and extremely understanding , which at the time was extremely helpful.

Trevor Price

As a relatively new commercial client of JJL solicitors we have been delighted by the results that they have achieved in a short space of time. They made the set up and process of transferring our debt recovery clients simple, straightforward and hassle free.

Mrs Brice

Fantastic service, I would highly recommend and would definitely use again if needed. Friendly staff, very fast response to any queries via email or phone and great advice and support was given throughout the process. Help was provided every step of the way. Nothing was too much trouble. I got the ...

Victoria D
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